faqs

  • How do I sign up for the unlimited club?

    You can easily sign up for our Unlimited Club membership online through our website or in-person at our car wash location (806 Hartford Tpke. Waterford CT. 06385).

  • How often should I wash my car?

    With an unlimited plan, you can wash your car when you want, however you want! When we say unlimited, we mean unlimited! All for one low monthly price. We try our best to be open during operating hours, however during inclement weather, holidays or during equipment maintenance we may be closed.

  • When will I be billed for my membership?

    Your membership fee will be billed each month, on the anniversary date of your joining (initial signup), ensuring uninterrupted access to our unlimited wash benefits.

  • What should I do if I get a new license plate or a new car?

    If you acquire a new license plate or a different vehicle, updating your information is a breeze. You can conveniently make these changes online through our website "Manage Membership" portal or simply speak with one of our friendly staff members at our location.

  • How do I cancel my plan?

    Cancelling your membership is a straightforward process. You have the option to cancel online via our website “Manage Membership” or visit our location and ask one of our friendly staff members to assist you with the cancellation. In order to ensure that you don’t enter into another billing cycle, please cancel at least 7 days prior to your billing date which is the anniversary date of your joining (initial signup).

  • What happens when I cancel my unlimited plan?

    When you cancel your Unlimited Plan, you will no longer be billed for your membership. Your benefits will remain active until the end of your current billing cycle, ensuring you continue to enjoy unlimited washes during that time. In order to ensure that you don’t enter into another billing cycle, please cancel at least 7 days prior to your billing date which is the anniversary date of your joining (initial signup).

  • Is there a minimum commitment period for the Unlimited Club?

    No, there are no minimum commitment periods or long term contracts. You can cancel anytime without any penalties.

  • Can I share my Unlimited Club membership with family members or friends?

    No, Unlimited Club memberships are non-transferable and are intended for individual use only.

  • Do I need to bring my membership card or proof of membership to get a wash?

    You don't need to carry a physical membership card. Our system recognizes your membership through either the RFID Tag or your license plate, making it hassle-free for you to enjoy unlimited washes.

  • Are there any restrictions on the types of vehicles eligible for the Unlimited Club?

    The Unlimited Club is designed for standard-sized vehicles. If you have questions about specific vehicle types, feel free to ask our staff for clarification.

  • How do I update my billing information for my Unlimited Club membership?

    You can update your billing information online via our website's "Manage Membership" section or ask for assistance from our staff at our location.

  • What is the notice period for cancellation before the next billing cycle?

    Changes to your membership must be submitted at least seven days prior to your billing cycle.